Service Management: Operations, Strategy, Information Technology, 10e (Connect)

Overview: Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment

ISBN: 9781398918153

Edition: 10

Publisher: Mcgraw Hill

Format: Digital

AU Course: BMGT331